Reducing risk
Across the business world, more companies are seeing the benefits of outsourcing specific data functions to experts in their industry. Being scaleable, reliable, free of both capital costs and administrative hassle, outsourced services also can offer greater security for small and large businesses. With the right database firm your data is much more secure than if it were stored in your office where it can be corrupted, destroyed or copied by your IT guy or any intern with a memory stick.
For more information on the advantages of outsourcing please click here.
Read on for details of how we keep your data safe.
Secure access
Artlogic Online users connect to their database through a web browser using a username and password. For an official user it is possible to access Artlogic Online from any computer anywhere in the world but you might want to restrict access to a particular machine in a specific location. You can even lock down access to a particular person working from a particular workstation. At any time you can choose to connect to the database via https, using 256 bit encryption, providing similar levels of security to shopping online or online banking. Our super-fast servers are housed in high-security facilities and the only people allowed to administer them are Artlogic staff members.
User permissions
You can choose varying levels of access for different members of staff and administrators can edit user profiles and permissions at any time. You can set a user's permissions so they cannot export data or generate sales invoices. You can choose which users can view financial information or send group emails using the system. You can also restrict a user's view to data relating to one of your galleries or prevent them from updating or deleting multiple records. You can even restrict a user to accessing the system from one particular work station by specifying an authorised IP address or prevent access from outside the gallery.
Protecting your data
We perform local back-ups of all our clients' databases everyday and we back up to another server in a different facility every night via a secure connection. We take weekly snapshots of all your data, which we then store in a secure data archive that allows us to recover data. Administrators can also choose to make a full export of their data at any time for extra peace of mind.
We can, with a few clicks, restore data that has been deleted in bulk by users in error (or with malicious intent). Because of our backup procedures and expertise, we can restore data that was changed by a user procedure days, weeks or months ago.
Physical security
The servers which host instances of Artlogic Online are stored in high-security facilities in London. Security clearance from the Directors of the company is needed in order for anyone to access the servers. Only the Directors or security-cleared full-time staff members would ever have access to the servers. Official photo id is required to identify all visitors to the centre and all visits must be pre-authorised.
Data privacy
In order to support our clients, staff at Artlogic need access to their data. This is absolutely essential for us to do our jobs properly. One of the benefits of outsourcing your databases is that there are experts who can log in and see exactly what you can see and help or advise you to perform certain tasks. Our staff's special usernames and passwords do not work outside the office.
Only full-time staff members will ever have access to client data. All staff sign a confidentiality agreement when they join the company which is binding in perpetuity. We have never had a situation in which data has been leaked or used improperly. If this did happen then we wouldn't have a business!
Data ownership
All data remains the property of the client. If a client wished to stop using Artlogic Online we would provide them with a full export of their data and delete it from our servers.
In safe hands
The makers of Artlogic Onine safeguard confidential and personal data for organisations in a number of sectors including some government bodies. Artlogic has built up a reputation of being trustworthy within the art world over many years and is responsible for the data of many different organisations around the world including some of the largest, like Christie's and Sothebys.
Still concerned?
We would be happy to talk to you about any matter relating to the security of the system including the physical security of the hardware we use, the back-up routines, data archiving and how you can restrict what individual members of your team can do. If you would like further information please contact us.